Comments on: What to do when your agency gets a bad review? http://www.insurancewebsiteblog.com/2009/03/11/bad-online-reviews/ Insurance website, Design, SEO Mon, 10 May 2010 18:23:25 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: cfp http://www.insurancewebsiteblog.com/2009/03/11/bad-online-reviews/comment-page-1/#comment-113 cfp Tue, 31 Mar 2009 13:44:38 +0000 http://www.insurancewebsiteblog.com/?p=162#comment-113 If your agency gets negative press justlike a company you have to sell through it. Just like there will be negative comments from people you will get great comments and feedback as well. Youneed to listen to what they were critisizing and fix it and make that your best feature from now on. Example: They did not return my calls, e-mails for several days. THIS IS THE MOST POPULAR COMPLAINT I HEAR ABOUT OTHER AGENCIES WHEN THEY COME TO US. We heard this was an issue about our own agency and turned it around. You get as contact e-mail, status phone call even if we have not solved the issue or obtained a quote for you in less than 24 hours. Usually it is less than an hour or two. Promptness and responsiveness became a priorty. If your agency gets negative press justlike a company you have to sell through it. Just like there will be negative comments from people you will get great comments and feedback as well. Youneed to listen to what they were critisizing and fix it and make that your best feature from now on.

Example: They did not return my calls, e-mails for several days.
THIS IS THE MOST POPULAR COMPLAINT I HEAR ABOUT OTHER AGENCIES WHEN THEY COME TO US.

We heard this was an issue about our own agency and turned it around. You get as contact e-mail, status phone call even if we have not solved the issue or obtained a quote for you in less than 24 hours. Usually it is less than an hour or two.

Promptness and responsiveness became a priorty.

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